EVE Online's recently-announced Trinity upgrade seems not to have gotten off to a smooth start. True to its usual form of being transparent with its players about technical issues, EVE parent CCP Games released a statement explaining what happened:

Trinity was released for download at 22:00 GMT on Tuesday, December 5. Shortly after the deployment of the update, CCP became aware of an issue involving the Premium graphics content download whereby a small percentage of our users may have been affected and now need to make repairs to system files. We immediately set to work to identify the cause and resolve it. A new build is now available and is safe for all users to download and install. Users who are running Microsoft Windows versions other than Vista, with multiple hard drives (or multiple partitions on any hard drive) and began downloading the Premium graphics content before 04:00 GMT on Wednesday, December 6, should visit this link and follow the instructions given to correct any potential system issues.

Speak to any EVE community member and they'll tell you that this sort of communication from CCP is highly appreciated, and adds value to their experience. Earlier this year, EVE's game servers went down for a bit because of a security breach, and at the time CCP went into full-disclosure mode, also.

Uptime is always the priority, and of course it's preferable that a program doesn't damage the operating system on which it runs. Resolving issues quickly is key -- and letting users, who have lots of time (and often, lots of money) invested in that world, know what's going on is another essential component.